Theme support includes for Premium themes:
- Availability of the author to answer questions.
- Answering technical questions about item’s features.
- Assistance with reported bugs and issues of purchased theme.
- Installation services
Theme support does not include:
- Customization services.
- Help with included 3rd party assets with our best.
- Setup full site with sample data.
- Help with included 3rd party assets or Shopify Apps.
We are working from 9AM to 5PM, GMT+7, Mon to Fri. When your question come to our system and the Customer support staff will answer it as soon as possible follow the timeline above. They will process ticket/conversation in queue (first come first serve). When your question come to our system at out of office time or weekend, it will be hold to next working day.